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Artificial Intelligence in CX

Artificial intelligence (AI), machine learning (ML), and natural language programming (NLP) are changing the ways brands interact with customers. By using AI and ML, brands are able to provide,at a greater scalepersonalized AI-powered chatbots, deliver personalized content, messaging, and ads and product recommendations.AI and ML is alsoused for customer sentiment analysis in order to gain a better understanding of how customers feel, and what they really want from a brand.

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People Covering Artificial Intelligence in Customer Experience

David Roe

David Roe

David is a full-time journalist based in Paris, who spends his time working between Ireland, the UK and France. A partisan of ‘green’ living and conservation, he is particularly interested...

Dom Nicastro

Dom Nicastro

Dom Nicastro is a Boston-based senior reporter at Simpler Media Group, publisher of CMSWire and Reworked....

Ben Schwartz

Ben Schwartz

Ben Schwartz is a senior at Ohio University's E.W. Scripps School of Journalism with a concentration in public affairs. Schwartz reported on Ohio's state legislature as a fellow in Columbus, Ohio....

Rita Pyrillis

Rita Pyrillis

Rita Pyrillis is a Chicago-based journalist writing for national consumer and trade publications. She covers a variety of business topics with specialities in health care and workplace issues.

Rich Hein

Rich Hein

Rich Hein is Head of Content and Audience Strategy for Simpler Media Group and CMSWire. He has worked in digital technology publishing for nearly two decades, connecting readers with content...

Mike Prokopeak

Mike Prokopeak

Mike Prokopeak is editor in chief at Reworked, the premier publication covering the r/evolution of work, where he leads content development focused on the transformation of the workplace.

Stephanie Vaughn

Stephanie Vaughn

Stephanie is a freelance news writer and communications professional, holding a Bachelor’s degree from DePaul University. Her background includes over a decade of work experience across the spectrum of media

Kaya Ismail

Kaya Ismail

Kaya Ismail is a business software journalist and commentator with years of experience in the CMS industry. He is also the Founder of Wordify, a content marketing agency for software vendors....